POP & HYPE HELP CENTER

FAQ (FREQUENTLY ASKED QUESTIONS)

GENERAL QUESTIONS

WHERE IS POP & HYPE STORE BASED?

HOW SECURE IS POP & HYPE STORE?

PAYMENTS

HOW TO PAY MY ORDER? WHAT PAYMENT METHODS DO YOU ACCEPT?

I DONT'T HAVE A PAYPAL ACCOUNT? HOW TO PAY MY ORDER(S)?

HOW TO USE CREDIT CARD / DEBIT CARD FOR PAYMENT?

DO YOU ACCEPT MY COUNTRY CURRENCY? BECAUSE I'M NOT FROM USA AND NOT USING USD

ORDER INFORMATION

HOW TO PLACE AN ORDER(S)?

HOW CAN I MODIFY / CHANGE MY ORDER?

HOW CAN I CANCEL MY ORDER?

SHIPPING METHODS

WHERE DO YOU SHIP TO?

HOW MUCH THE SHIPPING COST?

WHERE DO YOU SHIP FROM?

WHY I DIDN’T RECEIVE MY ORDERS COME IN ONE PACKAGE?

SHIPPING TIMES

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER(S)?

HOW CAN I TRACK MY ORDER(S)?

WHY I CAN NOT TRACK MY ORDER(S)?

WHY MY SHIPMENT STATUS DOESN'T CHANGE?

AFTER PURCHASE

I'VE THINK I CHOOSE THE WRONG SIZE. CAN I EXCHANGE AN ITEM FOR A LARGER OR SMALLER SIZE?

I RECEIVED A WRONG ITEM / SIZE / COLOR. WHAT SHOULD I DO?